EnergyHub updates build on last summer's success

In the first half of 2026, we’ve strengthened forecasting and analytics, refreshed the platform experience, and made it easier for teams to get what they need.

Platform updates

Improved user experience

We upgraded the look and feel of our platform with modern, more accessible colors and an easier-to-use navigation panel to find common workflows.

Deliver consistent load shed across multi-hour events

Dynamic load shaping (DLS) uses an AI‑driven optimization engine to intelligently shape the load throughout an event, using data from more than 2.6M devices and utility‑specific thermal modeling. 

Forecast year-round events 
We piloted winter capacity planning for thermostat events.

Monitor real-time event performance 
Catch potential issues before they affect your results with at-a-glance visibility into event health.

Understand marketing ROI 
Analyze net enrollment and cohort performance to measure your marketing efficacy.

Growth and retention

Target likely customers with cross-DER marketing 
Customers enrolled in one program are more likely to join another. Thermostat customers are 13x more likely to enroll in EV programs and 5x more likely to enroll in battery programs. We are using this knowledge to focus our outreach. 

Reduce event opt-outs 
SMS messages about enrollment and event issues reduced opt-outs by 19%. Now live for EV programs and piloting with thermostat programs. 

EV updates

See how managed charging adds distribution-level value 
The new optimization dashboard shows how managed charging flattens load, avoids secondary peaks, and protects grid assets. 

Grow program applications with Plug in America
Collaboration during Drive Electric Month more than doubled program applications.

Integrate marketing into GM’s sales cycle 
Managed charging resonates most with customers during the purchase process. We integrated communications directly into the GM dealership process and drivers’ first login to their GM account.

Coming in H2 2026

Harness background capacity to double peak shaving

Background VPPs capture capacity from customers who have not yet enrolled in a full DR program, but who have enabled energy management on their smart thermostats. Minute shifts during peak times allow partner-managed devices to potentially double the available MW with little to no customer impact.

Call events with exactly the set of devices you need, when you need them

We are building the foundation for utilities to assign and target dispatch based on characteristics like grid location, rate code, program enrollment, and more. Solve your particular problems with exactly the DERs you need.

Engage EV drivers to boost managed charging 
EV managed charging programs can struggle to keep drivers engaged, which threatens program performance. GreaterGrid encourages participation with information about charging activity, incentives, and payment history.

Launch battery forecasting to unify battery + thermostat planning

Get clear forecasts and capacity planning for both thermostats and batteries, in one place.

Grow TPO programs with ease

Enhanced Tesla integration simplifies enrollment, dispatch, and reporting for third‑party owned batteries, supporting TPO growth as federal tax credit changes reshape the market.

Reduce enrollment friction

Rejected customers can quickly resolve issues and complete enrollment without starting over.

About Background VPP

Millions of customers already use automated energy‑saving features on their smart thermostats, whether or not they’re enrolled in a utility demand response program. These subtle one‑ to two‑degree adjustments often go unnoticed by customers, but represent a meaningful source of flexible capacity.

EnergyHub’s Background VPP solution integrates with these existing thermostat aggregations to turn this background capacity into a dispatchable grid resource, potentially doubling your available megawatts without requiring additional customer enrollment. Learn more by watching the on‑demand webinar.